AI Chatbots That Talk Like Dubai.
Burj Code is Dubai’s premier chatbot development company — building custom AI chatbots, WhatsApp bots, voice assistants and conversational AI for ambitious UAE brands. Arabic + English. GPT-4 powered. 24/7 automation that actually converts.
Burj Assistant
● Online now
GPT-4o
The Chatbot Development Company Dubai Trusts.
Dubai never sleeps — but your customer support team has to. Every minute a UAE customer waits for a reply at 11pm, you lose revenue. 87% of UAE consumers expect a response within 5 minutes. Only AI chatbots make that possible at scale.
At Burj Code, we are Dubai’s dedicated chatbot development company — engineering custom AI chatbots that speak Arabic and English, integrate with WhatsApp & your CRM, and resolve real customer queries without human escalation. From WhatsApp chatbots for Dubai retailers to enterprise conversational AI for UAE banks, we ship chatbots that convert — not chatbots that frustrate.
Our team of 16 conversational AI engineers, NLP specialists and dialogue designers works from our Dubai Media City HQ alongside the region’s leading banks, hospitals, real estate developers and government entities. We build on GPT-4o, Claude 3.5, Dialogflow, Microsoft Bot Framework, Rasa and LangChain — and we know how to make chatbots work inside the cultural and regulatory realities of the GCC.
Chatbots Shipped
Across UAE & GCC
Avg Auto-Resolution
Without human agent
Avg Response Time
vs 4min for humans
Conversational AI Engineers
Dubai-based, senior
What Is a Chatbot?
A chatbot is software that can hold a conversation with humans via text or voice — answering questions, resolving queries, booking appointments, processing transactions — 24/7, in any language, at any scale.
Modern chatbots aren’t the frustrating rule-based bots of 2018. Today’s chatbots are powered by Large Language Models (GPT-4, Claude, Llama) — they understand intent, handle ambiguity, switch languages mid-sentence, and learn from every conversation.
At Burj Code, we build chatbots that work inside Dubai businesses — fluent in Khaleeji Arabic, integrated with UAE platforms (WhatsApp, Careem, Talabat, local payment gateways), and compliant with PDPL data regulations.
NLP Engine
Powered by GPT-4o / Claude 3.5 / Llama 3.1. The chatbot understands natural language — Arabic, English, mixed — and responds in kind.
Integration Layer
Connects to your CRM, ERP, helpdesk, payment gateway, calendar. The chatbot doesn’t just answer — it books, charges, updates, escalates.
Conversation Designer
Trained dialogue flows, fallback paths, escalation rules, persona & tone. The chatbot feels like your brand — not a generic AI.
Guardrails & Safety
PII detection, profanity filters, hallucination prevention, human-in-the-loop for sensitive queries. Safe AI for enterprise.
Eight Chatbot Services. One Goal: Automation.
AI Chatbots (GPT-4)
Custom GPT-4 powered chatbots for websites, apps and portals. Understands Arabic + English, resolves real queries, escalates smartly.
WhatsApp Chatbots
Official WhatsApp Business API bots. Auto-reply, catalog sharing, payments, appointment booking — all inside WhatsApp.
Voice Chatbots
Real-time voice assistants for call centers, IVR replacement, Arabic-first voice bots. Whisper + ElevenLabs + custom TTS.
E-commerce Chatbots
Product recommendations, cart recovery, order tracking, returns processing. Chatbots that sell while you sleep.
Support Automation
Replace Tier-1 support agents. Connect to Zendesk/Intercom/Freshdesk. Auto-resolve 80%+ of tickets without human escalation.
RAG Chatbots
Chatbots that answer from your private knowledge base — PDFs, Notion, Confluence, databases. No hallucinations. Cited answers.
HR & Internal Bots
Employee onboarding, policy Q&A, leave requests, IT ticketing. Internal chatbots on Slack, MS Teams, WhatsApp.
Multi-Channel Bots
One chatbot, every channel — website, WhatsApp, Instagram, Telegram, SMS, app. Unified conversations across touchpoints.
8 Chatbots We’ve Shipped for Dubai Enterprises.
Customer Support Bot
Auto-resolve 80%+ of support tickets
Emirates NBD — 82% auto-resolution
Lead Qualification Bot
Qualify leads, book meetings 24/7
Emaar — 3x qualified leads
E-commerce Sales Bot
Product recs, cart recovery, tracking
Noon — 24% revenue lift
Appointment Booking Bot
Calendar sync, reminders, rescheduling
Dubai Clinic — 65% fewer no-shows
HR Onboarding Bot
New hire Q&A, policy lookup, IT help
DP World — 70% faster onboarding
Banking & Finance Bot
Balance, transactions, card services
Mashreq — 1.2M convos/month
Real Estate Bot
Property search, viewing bookings
Damac — 4x lead-to-viewing
Government Service Bot
Citizen Q&A, document submission
Dubai Gov — 180K citizens served
Chatbots for 8 UAE Sectors.
Banking & Finance
Account balances, transactions, card services, loan queries, fraud alerts — bilingual banking bots.
Retail & E-commerce
Product recommendations, order tracking, returns, cart recovery, store locator.
Healthcare
Appointment booking, symptom triage, prescription refills, lab results — DHA-compliant.
Real Estate
Property search, viewing bookings, agent handoff, mortgage calculator.
Government
Citizen service Q&A, document submission tracking, multi-department routing.
Hospitality
Concierge, room service, booking modifications, local recommendations.
Insurance
Claim status, policy info, quote generation, coverage Q&A.
Education
Student admissions, course info, fee payment, schedule queries.
Dubai’s Customers Demand Instant.
Dubai runs on speed. The fastest-growing city in the Middle East has the highest expectations for service speed on the planet. Brands that reply in minutes win. Brands that reply in hours lose.
Chatbots are how Dubai brands scale instant response without scaling headcount. Burj Code builds the chatbots that make it possible — fluent in Arabic, integrated with WhatsApp, compliant with UAE regulations.
- Arabic-native NLP — Khaleeji dialect, MSA, Egyptian variants
- WhatsApp Business API experts (UAE’s #1 messaging channel)
- PDPL-compliant data residency — your data stays in the UAE
- Direct relationships with UAE regulators (DIFC, DHA, RTA)
- Bilingual conversational design talent pool
- Local integrations — Careem, Talabat, local payment gateways
87%
Expect 5-min Response
87% of UAE consumers expect a reply within 5 minutes — only chatbots make that possible at scale.
45%
Arabic Search Share
45% of UAE queries are in Arabic. Our chatbots speak Khaleeji Arabic natively — not translated English.
24/7
Always On
Dubai never sleeps. Neither do our chatbots. 24/7 support without the 24/7 payroll.
68%
Cost Reduction
Average 68% reduction in customer support cost after chatbot deployment. ROI in 3–6 months.
Frontier Models. Battle-Tested Frameworks.
LLM Models
Chatbot Frameworks
Channels
Voice & Speech
Knowledge & RAG
Integrations
Observability
Deployment
From Concept to Live in 8 Weeks.
Discovery & Use-Case Mapping
We map your customer queries, identify the 80% that can be automated, and define the chatbot’s scope, persona, and integration points.
Conversation Design
We design the dialogue flows, fallback paths, escalation rules, Arabic/English switching logic, and the chatbot’s personality and tone of voice.
Development & Training
We build the chatbot on GPT-4/Claude, train it on your knowledge base (RAG), integrate with your systems, and build the admin dashboard.
Testing & Red-Teaming
We stress-test for hallucinations, Arabic edge cases, jailbreaks, and compliance. We run 1000+ test conversations before launch.
Deployment & Training
We deploy to your channels (WhatsApp, website, app), train your team on the admin dashboard, and provide documentation.
Monitoring & Optimization
We monitor conversations, retrain on new data, optimize for accuracy, and add new features. Optional retainer or your team takes over.
8 Ready-to-Deploy Chatbots.
Skip the discovery phase. Pick a pre-built chatbot, we customize it to your business in 2–5 weeks. 40% cheaper than building from scratch.
Support Bot Pro
Zendesk integration, ticket triage, auto-reply
From
AED 35K
Ships in
3 weeks
WhatsApp Sales Bot
Lead qualification, catalog, payments in WhatsApp
From
AED 45K
Ships in
4 weeks
E-commerce Bot
Product recs, cart recovery, order tracking
From
AED 40K
Ships in
3 weeks
Appointment Bot
Calendar booking, reminders, rescheduling
From
AED 30K
Ships in
2 weeks
HR Onboarding Bot
New hire Q&A, policy lookup, IT helpdesk
From
AED 38K
Ships in
3 weeks
Banking Bot
Balance, transactions, card services, alerts
From
AED 65K
Ships in
5 weeks
Real Estate Bot
Property search, viewing booking, agent handoff
From
AED 42K
Ships in
4 weeks
Voice IVR Bot
Replace call center IVR with Arabic voice AI
From
AED 55K
Ships in
5 weeks
Chatbots Shipping for Dubai’s Giants.
1.2M conversations/month
Top-3 UAE Bank
Built a bilingual WhatsApp banking bot on GPT-4o. Handles balance inquiries, transactions, card services, fraud alerts. 82% auto-resolution. 1.2M conversations handled monthly without adding headcount.
1.2M
Convos/mo
82%
Auto-Resolve
4.7/5
CSAT
65% fewer no-shows
Dubai Healthcare Group
Voice + WhatsApp appointment bot for 14 clinics. Books, reminds, reschedules. Reduced no-shows by 65%, freed 40hrs/week of reception time. DHA-compliant.
-65%
No-shows
40/wk
Hours Saved
14
Clinics
3x qualified leads
Mega Real Estate Developer
Website + WhatsApp lead qualification bot. Asks the right questions, scores leads, books viewings, hands off hot leads to agents. Tripled qualified pipeline in 4 months.
3x
Pipeline
34%
Lead→Viewing
Always on
24/7
24% revenue lift
UAE Retail Chain
E-commerce chatbot with product recommendations, cart recovery, order tracking. Integrated with Shopify & local payment gateways. 24% revenue lift from bot-driven sales.
+24%
Revenue
18%
Cart Recovery
+12%
AOV
Not All Chatbots Are Equal.
AI Chatbot
GPT-4 powered
Rule-Based Bot
Old school
Human Agent
Traditional
From Starter Bot to Enterprise AI.
Starter Bot
For small UAE businesses
one-time · 3 weeks
- 1 channel (website OR WhatsApp)
- GPT-4o powered
- Arabic + English
- Up to 5 integrations
- Basic admin dashboard
- 30 days post-launch support
- 1 round of revisions
Business Bot
For scaling Dubai brands
one-time · 6 weeks
- 3 channels (WhatsApp + website + app)
- GPT-4o + Claude multi-model
- Arabic + English + 1 more
- Unlimited integrations
- Advanced admin dashboard + analytics
- RAG over your knowledge base
- 90 days post-launch support
- Conversation design included
- Monthly optimization call
Enterprise Bot
For large UAE enterprises
retainer · 10–16 weeks
- Unlimited channels
- Multi-model + fine-tuned Llama
- Any languages
- Custom integrations + on-prem
- White-labeled admin platform
- RAG + custom knowledge pipeline
- 12 months priority support
- Dedicated conversation designer
- Quarterly strategy reviews
- Source code ownership
- PDPL / DIFC compliance
UAE Brands That Chatbot With Us.
“Our WhatsApp banking bot handles 1.2M conversations a month. 82% never reach a human agent. The ROI was visible in month 2.”
Khalid Al Mansoori
Head of Digital, Top-3 UAE Bank
“The Arabic conversation design was world-class. The bot switches between Arabic and English mid-sentence better than some of my staff.”
Dr. Layla Hassan
CEO, Dubai Healthcare Group
“We replaced our entire Tier-1 support team with a Burj Code chatbot. Saved AED 1.2M/year in salaries. Customer CSAT actually went UP.”
Omar Khoury
COO, UAE Retail Chain
“Lead qualification on WhatsApp. Books viewings automatically. Our agents only talk to qualified leads now. Pipeline tripled.”
Sarah Mitchell
Sales Director, Dubai Real Estate
Questions Dubai Founders Actually Ask.
Dubai chatbot development costs range from AED 35K for a starter bot to AED 450K+ for enterprise conversational AI. Burj Code’s plans: Starter AED 35K (3 weeks), Business AED 95K (6 weeks), Enterprise AED 250K+ (10-16 weeks). The right plan depends on channels, integrations, and complexity.
Starter bots: 3 weeks. Business bots: 6 weeks. Enterprise bots: 10–16 weeks. We ship fast because we have 8 pre-built templates and reusable components. Custom builds take longer but we’ll give you an honest timeline during the discovery call.
Yes — Arabic is our core differentiator. Our chatbots speak Khaleeji Arabic, Modern Standard Arabic, and Egyptian variants. They switch between Arabic and English mid-sentence naturally. Native Arabic conversation designers on every project — no machine translation.
Yes. We’re WhatsApp Business API experts. We build official WhatsApp chatbots that can send/receive messages, share catalogs, process payments, book appointments — all inside WhatsApp. We handle the full WhatsApp Business API approval process for you.
WhatsApp, website widget, Instagram DMs, Telegram, MS Teams, Slack, SMS, in-app chat, voice (call center IVR replacement). One chatbot, every channel — unified conversations. Our Business plan supports 3 channels; Enterprise supports unlimited.
Multi-layer guardrails: (1) RAG over your verified data so the bot grounds answers in facts, (2) output verification against source documents, (3) confidence thresholds that trigger human escalation, (4) citation enforcement, (5) red-teaming during development, (6) production monitoring with LangSmith/Langfuse.
Yes — that’s what makes it a chatbot vs a search box. We integrate with your CRM, payment gateway, calendar, ERP, helpdesk. The bot can book appointments, process payments, update records, file tickets, send notifications — whatever your APIs allow.
Yes. All plans include post-launch support (30/90/365 days depending on plan). After that, we offer optional monthly retainers (AED 3K–15K) for monitoring, retraining, new features, and conversation optimization. Or your team takes over — full source code is yours.
Ready to Automate Your Customer Conversations?
Tell us about your use case. We’ll reply within 24 hours with a free 30-minute chatbot strategy call — and a working demo on your data, no strings attached.
Free 30-min strategy call
With a senior chatbot engineer, not an SDR
NDA on day 1
Your use case and data are confidential
Working demo on your data
See the bot handle your real queries